Terms & Conditions

Last Updated: [September, 2026]

Introduction

Welcome to Havenmark! This website is operated by Havenmark Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Havenmark Ltd. By accessing our website and/or purchasing products from us, you agree to be bound by the following Terms & Conditions, including all policies referenced or linked within this document.

If you do not agree to these Terms, please do not use our website or services.

We reserve the right to update or modify these Terms at any time. Your continued use of the site after any changes constitutes acceptance of the updated Terms.

1. General Conditions

• We reserve the right to refuse service to anyone at any time, for any reason.

• You may not reproduce, sell, resell, or exploit any part of our service without our express written permission.

• Your content (excluding payment details) may be transferred unencrypted over various networks. However, credit card information is always encrypted during transmission.

2. Accuracy of Information

• We strive to ensure all product descriptions, images, and pricing are accurate, but errors may occur.

• Information on our site is for general reference only and may not always be up to date.

• Any reliance on the material on this site is at your own risk.

3. Product Availability & Pricing

• We reserve the right to modify product prices, discontinue items, or limit sales at any time.

• Colours and images are displayed as accurately as possible, but actual products may vary slightly.

4. Delivery & Shipping

Delivery Options:

• Free Standard Delivery (3-5 working days) on orders over £75.

Additional Shipping Charges:

For locations outside mainland UK, additional shipping charges apply. Affected regions include:

• Scottish Highlands & Islands, Northern Ireland, Isle of Man, Jersey & Guernsey

If your postcode falls within these areas, please contact us for a delivery quote.

Important Notes:

• Orders placed before 11 AM (Mon-Fri, excluding bank holidays) are dispatched the same day.

• We strongly recommend that tradesmen or installers are not booked until the goods are received. We are not liable for any costs due to delayed delivery.

5. Returns & Refunds

Nothing in these terms affects your statutory rights.

If you change your mind about a distance order for goods, you can cancel within 14 days starting from the day after you receive the goods. You then have a further 14 days to return them.

For change-of-mind returns, you are responsible for the direct cost of returning the goods. We recommend using a tracked service and keeping proof of postage.

If goods have been handled beyond what is necessary to establish their nature, characteristics and functioning, we may make a proportionate deduction from the refund to reflect any resulting loss in value. We will explain any deduction.

If goods are faulty or damaged, please contact us. Where appropriate, Havenmark will provide a prepaid return label. Your statutory rights apply.

Sale and clearance goods are not excluded from your statutory rights.

For refused, undeliverable or unclaimed orders, please contact us so we can arrange the next step. Additional delivery or return costs may be payable where permitted by law.

For returns enquiries:

Email: ben@havenmark.co.uk
WhatsApp: +44 7864 306023

6. Payment & Billing Information

• We reserve the right to limit or cancel orders at our discretion.

• If an order is modified or cancelled, we will attempt to notify you using the email or phone number provided.

• You must provide accurate and up-to-date billing and shipping information.

7. Privacy & Data Protection

• Your use of this site is also governed by our Privacy Policy.

• We do not store credit card details, and all transactions are encrypted for security.

8. Limitation of Liability

• Havenmark is not liable for any indirect, incidental, or consequential damages resulting from the use of our products or website.

• We do not guarantee that our services will be uninterrupted, secure, or error-free.

9. Contact Information

If you have any questions about these Terms & Conditions, please contact us at:

📧 Email: ben@havenmark.co.uk
📱 WhatsApp Only: +44 7864 306023