Privacy Policy
Introduction
Havenmark is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, and store your personal information when you visit our website, make a purchase, or interact with us.
By using our website, you agree to the terms outlined in this policy.
What Information Do We Collect?
We collect the following types of personal information:
When You Create an Account or Make a Purchase:
Name
Email address
Password (we recommend keeping this confidential)
Billing and delivery addresses
Phone number
Payment details (processed securely through third-party providers)
When You Browse Our Website:
IP address
Pages visited and browsing activity
Cookies and tracking data
When You Contact Us:
Information you provide when submitting an enquiry through our Contact Us page
We do not knowingly collect personal data from children, and our website is not intended for children under 16 years of age.
Why Do We Collect Your Information?
We collect your information for the following purposes:
To Process Orders – Ensuring smooth order fulfilment, shipping, and customer support.
To Improve Our Services – Analysing browsing patterns and preferences to enhance the shopping experience.
To Communicate with You – Providing updates on orders, responding to queries, and sending promotional offers if you opt-in.
To Comply with Legal Obligations – Meeting our legal, financial, and tax requirements.
Even if you opt out of marketing communications, we may still use your details for order-related updates.
How Long Do We Keep Your Information?
We only retain your data for as long as necessary to fulfil our obligations, including:
Order and transaction records: 6 years (as required by UK tax laws).
Marketing preferences: Until you opt out.
Customer service queries: Up to 2 years.
When we no longer need your data, we will securely delete or anonymise it.
Who Do We Share Your Information With?
Havenmark does not sell or rent your personal data to third parties. However, we may share your information with:
Payment Providers – To process transactions securely.
Delivery Partners – To fulfil and track your orders.
Fraud Prevention Agencies – To protect against fraudulent transactions.
Legal Authorities – If required by law or to enforce our rights.
All third-party providers adhere to GDPR standards for data protection.
How Do We Protect Your Information?
We use industry-standard security measures, including:
SSL Encryption – Protecting online transactions.
Secure Servers – Ensuring data is stored safely.
Access Controls – Restricting access to authorised personnel only.
Despite these measures, no online platform can guarantee 100% security. You should also take precautions, such as using strong passwords.
Your Rights Under GDPR
Under UK GDPR, you have the right to:
Access your data – Request a copy of the personal information we hold.
Correct inaccuracies – Update or amend incorrect information.
Request deletion – Ask us to erase your personal data (subject to legal retention requirements).
Restrict processing – Object to how we use your data.
Withdraw consent – Opt out of marketing communications at any time.
To exercise any of these rights, please contact us.
Cookies & Tracking Technologies
We use cookies to improve your browsing experience and analyse site traffic. For more details, please refer to our Cookies Policy.
Behavioural Advertising
We may use your browsing behaviour to display targeted ads. You can opt out through:
Do Not Track: We do not alter our data collection practices when a “Do Not Track” signal is detected in your browser.
How to Contact Us
For privacy-related enquiries or to exercise your rights, you can contact us:
📍 Address: Online retailer serving businesses across the UK
📧 Email: ben@havenmark.co.uk
📱 WhatsApp Only: +44 7864 306023
Policy Updates
We may update this Privacy Policy periodically. Any changes will be posted on this page, and by continuing to use our website, you agree to the updated terms.
Terms & Conditions, Prohibited Uses & Limitations of Liability
Please refer to our Terms & Conditions for further details on website usage, prohibited activities, and liability limitations.
Shipping Charges
| Destination | Orders Under £45 | Orders Over £45 |
|---|---|---|
| UK Mainland (Excluding NI & Highlands) | £5.95 | FREE |
| Northern Ireland | £20.55 | £30.00 |
| Scottish Highlands & Islands | £21.55 | £30.00 |
| Isle of Man | £17.95 | £30.00 |
| Channel Islands | £18.99 | £30.00 |
| Republic of Ireland | £21.35 | £30.00 |
| Europe Zone 1 (Austria, Belgium, Germany, Netherlands, Luxembourg) | £16.99 | £30.00 |
| Europe Zone 2 (France, Italy, Spain, Czech Republic, Slovakia, Hungary, Monaco, Slovenia) | £21.35 | £35.00 |
| Europe Zone 3 (Croatia, Denmark, Finland, Poland, Portugal, Sweden) | £30.56 | £45.00 |
| Europe Zone 4 (Balearics, Bulgaria, Greece, Romania) | £62.00 | £75.00 |
| Europe Zone 5 (Andorra, Estonia, Latvia, Lithuania) | £38.55 | £50.00 |
(Shipping fees may vary, and we reserve the right to update prices based on external factors.)
